NOVELLIER

Can I change or cancel my order after placing it?

We can only make changes or cancellations before your order has been processed.

If you need to update your order, contact us as soon as possible with your order number.

What if the size doesn’t fit?

If the size isn’t right, you may request an exchange or return depending on the item and condition.

Contact us with your order number and we’ll help you find the best solution.

What should I do if I received a damaged or defective item?

If your item arrived damaged or with a production defect, please contact us at contact@novellier.com with your order number and clear photos.

We will replace the item.

Do you offer international shipping?

Yes, we ship to most countries worldwide.

Please see our Shipping section for delivery times and excluded countries.

Will i have to pay customs or import fees?

Customs duties or import fees may apply depending on your country’s regulations.

These charges are not controlled or covered by us.

My tracking link isn’t updating what should I do?

Tracking may take a few days to update as the package moves through the carrier’s network.

If it has not updated after several days, contact us with your order number and we’ll assist you.

Do items look exactly like the photos?

All product photos are taken to reflect the true colors and fit, but slight variations may occur due to lighting or screen display settings.

Your security is our priority. All transactions on Novellier are protected with SSL encryption, and we never store sensitive payment information.

We offer a wide range of secure and trusted payment methods, including:

• American Express (AMEX)
  
• Apple Pay
  
• Bancontact
  
• Google Pay
  
• iDEAL
  
• Klarna
  
• Mastercard
  
• Shop Pay
  
• UnionPay
  
• Discover
  
• Visa
  
• Coinbase (Crypto payments)
  

Shop with confidence your payment and personal data are always safe and encrypted.

All orders include tracking. Once your order has been processed and shipped, you’ll receive an email with a tracking link.

As we are still in the process of establishing a long-term logistics partner, delivery may take slightly longer than usual.

Typical delivery times are:

• 8–15 business days within Scandinavia
  

• 8–20 business days internationally
  

Your tracking information will update as your package moves through the carrier’s network.

If you can’t find your tracking link or didn’t receive it, simply contact us with your order number and we’ll send you a new link.

At Novellier, we focus on high-quality materials and responsible production. Each garment is crafted in collaboration with trusted manufacturers who follow strict safety, sustainability, and quality standards.

Our products are made using certified materials and inks that meet global testing requirements, including:

• OEKO-TEX Eco Passport – Verified to be free from harmful chemicals.
  

• Innbella Textile – High-quality, durable and skin-safe printing technology.
  

• CPSIA Compliant – Meets U.S. Consumer Product Safety standards.
  

• CFCC & PEFC Certified – Ensures materials come from responsibly managed sources.
  

• Global Recycled Standard (GRS) – Verifies recycled content and responsible production practices.
  

These certifications ensure that every piece is safe, comfortable, and made with respect for both people and the environment.

If you want details about the material composition of a specific item, feel free to contact us we're always happy to help.